FROM REAL CALLS
TO REAL COACHING.
Practice is where reps rehearse. Real calls are where they perform. Now Frontline Coach coaches both. Connect Zoom once, choose the calls you want coached, and get scored feedback tied to the exact moment — watch it back inside Frontline, ask your coach what to say next time, and practice that moment again.
Pro & Team plans · Works with Zoom cloud recordings
Call Review
Discovery Call · 34 min · from Zoom
Heather (Rep)
Raj (Client)Watch it work · 43 seconds
From the call that slipped to the one you win.
A real Zoom call, the exact moment a deal was lost, and the practice that makes the next one go differently.
- Every call you choose is scored and timestamped
- Practice the exact moment against an AI buyer
- Coached on every answer — so next time goes differently
YOUR CALLS.
YOUR CHOICE.
A Zoom account also holds internal meetings and 1:1s that have nothing to do with coaching. So Frontline Coach never analyzes a call until the rep opts in.
We never store your call audio or video — playback streams straight from your Zoom account.
Reps choose which calls Frontline learns from. Managers only see calls a rep chose to process.
Internal meetings can be marked as not coached.
Organizations can turn on personal-info redaction and set how long call data is kept.
Delete a call any time — its transcript and insights go with it.
For reps · Pro & Team
Coaching on Every Call
You Choose.
Roleplay gets you ready for a real call. This closes the loop after it — turning what actually happened into the next thing you practice.
You Stay in Control
New Zoom cloud recordings land in a “Needs Your Review” queue. Nothing is analyzed until you choose “Learn from this meeting.”
Scored Call Review
Every call you opt in is scored against your team's methodology — with the right rubric for sales calls or customer success calls.
Moments, Timestamped
Every finding links to the exact moment. Click it and the video and transcript jump straight there.
Watch It Inside Frontline
The recording plays in the app beside a synced transcript and talk-time stats. Choose the full review or a bigger video-and-transcript view.
Product Accuracy Check
Frontline detects which product was discussed and flags claims that don't match your product's knowledge base.
Search Across Your Calls
Search by meaning — “pricing objections,” “SSO” — and land on the matching moments across every call you've processed.
Coaching in Your Language
Feedback is written in each rep's chosen language, across all 11 languages Frontline Coach supports.
Practice the Hard Part
Turn a real call into a roleplay scenario — same buyer, same objection — and get another shot at the moment that didn't land.
Discovery Call — Enterprise Prospect
Tue 9:12 AM · 34 min · 11:38 price objection
Strong discovery on multi-location rollout needs. Buyer is still weighing price against a competitor and wants an internal security review before moving forward.
Find the moment in seconds, not hours.
Every processed call shows a plain-language summary, the objections found and the product discussed. Search by meaning across all of them — then open the exact moment, or jump straight into practicing it.
Don't just review what went wrong. Know what to say next time.
Ask your coach anything about a call — “what should I have said when they pushed back on price?” You get the key point first, then a ready-to-use talk track you can copy. Timestamps in the answer jump the video to that exact moment, and on Pro and Team your coach can read replies aloud.
“Other tools show you a scorecard. Frontline Coach lets you have a conversation about it.”
Key point
At 11:38 you offered a discount before restating value. Anchor on the audit-ready reporting they asked for first.
Talk track
Copy“Before we talk numbers, you mentioned audit prep takes your team two weeks a quarter. If that drops to a day, how does that change the math for you?”
For managers & team leads · Team plan
Coaching Without the
Call-Review Grind.
Stop listening to hours of recordings. Get scored calls and the moments worth discussing — then make sure the coaching actually sticks.
Team Call Library
Managers, admins and owners see processed calls across the org; team leads see their own teams' calls.
Real-Call Analytics
Scores over time, competitors mentioned, product knowledge and recurring themes — filtered by team and product.
Coaching Follow-Through
Assign practice straight from a call, then track whether the rep actually improves.
Clips
Save and share short moments from a call as coaching examples for the whole team.
Score Calibration
Leaders score the same call blind, then compare — so coaching stays consistent across the team.
Managers only ever see calls a rep chose to process. Team leads see their own teams; managers, admins and owners see the whole org.
HOW IT WORKS.
Connect Zoom
A one-time connection on Pro or Team plans. Frontline Coach is available on the Zoom App Marketplace.
Choose what's coached
New cloud recordings wait in “Needs Your Review.” Pick “Learn from this meeting” or skip it — nothing is analyzed until you opt in.
Review, ask, practice
Watch the call with scored moments, ask Coach what to say next time, then practice the exact moment as a roleplay.
What's in each plan
| Zoom call coaching | Starter | Pro | Team |
|---|---|---|---|
| Connect Zoom, scored call review, video playback, search | — | ||
| Ask Coach on your calls (+ coach voice) | — | ||
| Team call library, analytics, clips, calibration, assign practice | — | — |
Questions
Does Frontline Coach analyze every Zoom call automatically?
No. New Zoom cloud recordings land in a "Needs Your Review" queue, and nothing is transcribed or analyzed until the rep chooses "Learn from this meeting." Internal meetings can be marked as not coached.
Do you store our call recordings?
We never store your call audio or video. Playback inside Frontline Coach streams directly from your Zoom account. Transcripts and coaching insights are stored in Frontline Coach, and you can delete a call at any time — its transcript and insights go with it.
Can managers see all of my Zoom calls?
No. Managers only see calls a rep chose to process. On the Team plan, team leads see their own teams' processed calls, and managers, admins and owners see processed calls across the organization.
Which plans include Zoom call coaching?
Connecting Zoom, scored call review, in-app video playback, search and Ask Coach on calls are included on Pro and Team. The team call library, real-call analytics, clips, score calibration and assigning practice from a call are on the Team plan.
Does it work with Microsoft Teams, Google Meet or live calls?
Not yet. Frontline Coach currently works with Zoom cloud recordings, and coaching happens after the call rather than live during it. Local Zoom recordings aren't supported.
What languages is the coaching written in?
Coaching is written in each rep's chosen language, across the 11 languages Frontline Coach supports.